For our client Belden in Venlo, we are looking for a
Customer Service Representative French (Fulltime)
Do you speak french and do you have experience in Customer Service? Then you are the candidate Belden is looking for!
As a Customer Services Representative you enter orders accurately and reply to customers.requests to achieve the highest level of customer satisfaction. Provide excellent and consistent communication to both internal and external customers on day-to-day business activities.
Respond in a timely manner to all customers request/enquiries for standard information such as standard pricing according to the list prices, availability of product, lead time, Minimum Order Quantity catalogue or sample requests, through phone and email
Responsible for the management and processing of the order accurately and send acknowledgement to the customer
Manage customer Complaints as a standard process and keep the customer regularly updated
Post order management such as changing quantities, put-up, colors, etc.
Provide initial support to customers where required and observe the need to transfer technical queries where necessary to Customer Innovation Centre (CIC)
Control credit blocks proactively and solve and/or escalate issues to Sales or Finance.
Handle invoice/account queries raising and checking credit notes where appropriate
Report any problem affecting service to customers to the Internal Account Manager
Organize the return of goods in line with Company procedures, implement the dispatch of replacements where appropriate
Manage time effectively to ensure that department KPIs are met (e.g. Order entry, and Complaint resolution)
Build and maintain effective working relationships with the Internal and External Sales teams, BUs, Customer Innovation Centre (CIC), Supply Chain and other internal and external customers
Develops and maintain knowledge of sales strategy, customer service processes and products
Train customers on tools available to them such as e-desk, online catalog etc
Liaise with the planners to facilitate lead-time improvement for the critical projects
Manage logistical issues for all customers, such as monitoring tracking numbers, delivery issues, lost and damaged shipment
Providing documentations
Organize loan of equipment to customers
Data Administration within the systems (bpcs, toolbox) such as updating customer details, , internal shipping, forwarder details
Belden, 'Great place to work Certified june 2023 - june 2024'
Belden Wire & Cable has been a leader in the design and manufacturing of insulated wire, cable and related products for over 100 years. In 2004, Belden merged with Cable Design Technologies Corp. and has since transformed itself from a cable company to a signal transmission solutions provider with a complete product portfolio including cable, connectivity and networking products.
**Belden has an exclusive partnership with Suc6!Recruitment for this recruitment and selection process**
Function requirements
You are fluent in English and French. Any additional language is advantageous.
Education – You hold a business degree or have relevant experience
Teamplayer – You are a true team player and cultural aware.
Priorities – You can prioritize in a constantly changing environment
Open, proactive, capable of working well in a multicultural team.
System knowledge – Knowledge of SAP is preferred
What you get in return
A good monthly salary based on education and experience;
A fixed contract with excellent working condition;
Great opportunities for further development internally through training and education;
Travel allowance;
13 periods of payment
27holidays and 13extra ATV ( 40holidays in total )
Attention to personal and professional development;
Working at home possible for 2 days.
More info
Want to know more? Then contact Patricia Martens on 06 - 2016 1810.
Apply
Interested? Then click on the application button or send your resume to p.martens@suc6recruitment.nl
Is this not exactly what you are looking for? Then contact us for some free career advice or view our other vacancies. Do you know anyone for this role? Send an email right away and have a chance to win a special gift. View the conditions.
